Across three intensive days, participants will learn how to translate ISO 9001 concepts into a working management system that supports operational excellence and continual improvement. Through interactive workshops, practical exercises, and real-life examples, attendees will gain the skills needed to design, document, implement, and maintain a robust QMS. The course emphasizes the application of the PDCA cycle, clause interrelationships, and effective system development strategies.

Course Outlines

1. The principles and the structure of ISO 9001.

2. The fundamentals and the relationships between the clauses dealing with the requirements.

3. Ideas for your QM system.

4. Applying each phase of the Plan–Do–Check–Act (PDCA) cycle to system implementation

5. Workshop