Over two days, participants will explore the essential elements of ISO 9001:2015, including the PDCA cycle, clause-by-clause relationships, and practical approaches for enhancing organizational performance. The course offers both theoretical knowledge and real-world insights to help attendees understand how ISO 9001 can be applied to improve quality, consistency, and customer satisfaction.

Course Outlines

1. The principles and the structure of ISO 9001.

2. The fundamentals and the relationships between the clauses dealing with the requirements.

3. Ideas for your QM system.

4. The ability to list each phase of the Plan, Do, Check, and Act Cycle.